Refunds and Returns Policy for Malaksh Creations
Last Updated: 10th May 2024
At Malaksh Creations, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns and refunds policy, subject to the following conditions:
1. Returns
We accept returns for physical products within 30 days from the date of purchase. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
2. Initiating a Return
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will provide you with instructions on how to return the item.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Inspection and Refunds
Once your return is received and inspected, we will proceed with processing your refund. If the returned item meets the eligibility criteria mentioned above, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed by your bank or credit card company.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the item you wish to exchange and place a new order for the desired item.
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to arrange for a replacement or refund as quickly as possible.
7. Contact Information
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact us at:
Malaksh Creations Email: [email protected] Address: House no. – 609, Phase- 10, Mohali – 160064
Our customer support team is available to assist you and ensure that your shopping experience with Malaksh Creations is positive and satisfactory.
Thank you for choosing Malaksh Creations.
This policy is designed to be clear, straightforward, and fair to both our customers and our business. If you have any further questions or need assistance, please feel free to reach out.